Shipping Policy
# **Shipping Policy – Urvon**
# **1. Order Processing Time**
All products are **printed on demand**.
Once you place an order, it goes for automatic processing at Qikink.
### **Processing Time: 2–4 Working Days**
This includes:
* Printing
* Quality check
* Packing
* Handover to courier
During festival seasons or high order volume, processing may take **1–2 days extra**.
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# **2. Shipping Time**
After processing, your order is shipped through trusted courier partners.
### **Delivery Timeline (India): 4–8 Working Days**
Metro cities: **4–6 days**
Non-metro cities: **5–8 days**
Remote locations: **7–10 days**
Total expected time = **Processing time + Shipping time**
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# **3. Courier Partners**
Your order is shipped through reliable delivery partners such as:
* Delhivery
* Blue Dart
* DTDC
* Ecom Express
* Xpressbees
* Amazon Shipping
* Shadowfax
The courier partner is automatically selected based on your PIN code.
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# **4. Tracking Information**
Once your order is shipped, you will receive:
* Email with tracking number
* SMS/WhatsApp updates (if enabled)
Tracking may take **12–24 hours** to start showing movement after dispatch.
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# **5. Shipping Charges**
Shipping charges may vary based on:
* Weight of the product
* Delivery location
* Running offers
In most cases, **shipping is displayed at checkout**.
# **6. Wrong Address / Failed Delivery**
If delivery fails due to:
* Wrong address
* Incorrect PIN code
* Phone switched off
* Customer not available
The courier returns the order to us.
➡️ **Re-shipping charges must be paid by the customer** for sending it again.
# **7. Delayed Deliveries**
Sometimes delays may happen due to:
* Weather conditions
* Strikes
* Festivals
* Courier issues
* Remote locations
These delays are **not under our control**.
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# **8. Lost or Damaged Packages**
If your order is:
* Lost in transit
* Stuck beyond normal delivery time
* Marked as “Undeliverable”
We will coordinate with Qikink and the courier to resolve the issue.
If confirmed lost, we will issue:
* **Replacement**, or
* **Full refund**
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# **9. International Shipping**
As of now, **we only ship within India**.
International shipping will be introduced soon.
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# **10. Contact Us**
For help with tracking or shipping issues, contact:
📧 **[support@urvon.in](mailto:support@urvon.in)**
📱 **7081836780**