Refund &Return Policy

 

Refund & Return Policy – Clothing Products (Urvon)

Last Updated: November 2025

All clothing items (T-shirts, Oversize Tees, Hoodies, Sweatshirts, etc.) sold on Urvon are printed on demand in partnership with Qikink.
We follow Qikink’s same guidelines with a 3-day return / complaint window.

1. 3-Day Return / Complaint Window

You must raise any issue within 3 days of delivery.

After 3 days, we cannot process replacements or refunds.

2. When Returns / Refunds Are Accepted

We only accept return, replacement, or refund requests for the following reasons:

✔ Manufacturing Defect

  • Torn fabric

  • Stitching defects

  • Holes or marks on arrival

✔ Printing Error

  • Faded print

  • Misaligned print

  • Wrong design printed

  • Low-quality print due to production

✔ Wrong Product Delivered

  • Wrong size sent by manufacturer

  • Wrong color

  • Wrong garment type

  • Different design than ordered

✔ Lost in Transit

If the package never arrives.

3. When Returns Are NOT Accepted

We do NOT accept returns in the following cases:

  • Wrong size ordered

  • Change of mind

  • Wrong color/design selected by customer

  • Minor color variation due to screen brightness

  • Incorrect address provided

  • Normal wear & tear after use

  • Improper washing damage

👉 Please check the Size Chart carefully before ordering.

4. Information Required for Return / Replacement

To process your request faster, please provide:

  • Order ID

  • Clear photos of defect

  • Full product photos (front & back)

  • Unboxing video (recommended)

  • Your name & contact number

Send to:
📧 support@urvon.in
📱 7081836780

5. Return / Refund Process

Once verified:

  • You can choose replacement, OR

  • Refund to original payment method

Refunds reflect within 5–7 working days.

6. Order Cancellation

Orders can be cancelled within 1 hour of ordering.
After printing starts, cancellation is not possible.

7. Wrong Address / Failed Delivery

If the order fails due to:

  • Wrong address

  • Incorrect PIN code

  • Customer unavailable

  • Phone unreachable

Courier returns the shipment.
➡️ Re-shipping charges must be paid by customer.

8. Color & Print Disclaimer

  • Slight color differences may occur due to screen brightness.

  • Print placement may vary slightly (±1 inch).

These are not considered defects.

9. Need Help?

For support, contact:

📧 support@urvon.in
📱 7081836780

If you want, I can convert this into HTML code for your Shopify theme section.